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Procco Implements Altitude uCI for World-class Contact Centre Platform and Applications

Powerful But Flexible Contact Center Implementation in Bahrain Supports Innovative Shariah-compliant Financial Services Operations in the Middle East
Manama, Bahrain, May 14th, 2008 - Altitude Software, a leading independent contact centre solutions vendor, today announced that Procco Financial Services, established by The International Investor , has deployed Altitude Software's multimedia contact centre solution for world-class sales and customer service operations. Electronic Solution House (ESH), a certified Altitude Software partner in the GCC, has handled the installation, customization and implementation of Altitude uCI with the telephony system in place.

Procco Financial Services has been established in Bahrain by The International Investor (TII) , a leading financial shareholding company in Kuwait. Licensed by the Bahrain Monetary Agency, Procco provides a full range of Sharia-compliant services and transaction processing, both to TII companies and to others wanting dedicated Sharia- compliant 'back offices' supporting their financial products. Procco services are based on a Service Oriented Architecture technology platform and its offering includes contract and product management, transaction processing, call centre, risk management, application and data control as well as finance and administration functions.

"Customer satisfaction is a top priority for us and we are committed to improving the effectiveness and efficiency of our customer service operations," said Benard Wiese, Project Manager at Procco. "After a very comprehensive search for a solution provider, we partnered with Altitude Software because of the company's expertise in solving demanding, Sharia-compliant contact centre requirements."

Altitude Script Builder enables Procco to design and manage comprehensive contact centre agent applications which support Sharia-compliant processes.

The Bahrain-based contact centre includes capabilities for inbound and outbound customer interactions, email response management, IVR and customer management software. Additional features include real time monitoring, intelligent routing and web chat.

Furthermore, the Altitude Script Builder tool enables Procco to design and manage comprehensive agent applications which support Sharia-compliant processes. Sharia compliance means that Procco products and services conform to Islamic law. For example, no interest is charged on retail transactions, goods or services must be acceptable under Islam, and high risk or uncertainty is avoided. Under Sharia-compliant instalment plans, consumers make monthly repayments over an agreed time period for acceptable products and services.

Altitude Software's award winning Altitude uCI suite combines best-of-breed functionality with a modular, integrated suite of products that enables organisations to handle customer interactions professionally, and optimise agent productivity by providing them with the tools they need to do their job.

Altitude uCI version 7.5 streamlines IT investments and optimizes human resources, providing businesses with a SIP-based multimedia contact centre solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors.

"Financial Institutions in the Middle East are constantly striving to be more efficient and effective, and with the unique combination of strength and flexibility provided by the Altitude contact centre software suite, Procco is able to leverage that value," pointed out Riadh Boukhris, Altitude Software Middle East and North Africa President. "The Altitude uCI solution enables contact centers to reach new levels of productivity, and strengthens any organization's ability to cost-effectively design, deploy and adapt to business requirements".

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About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents. Please visit us at www.altitude.com.

About Procco
The International Investor Company ( TII ), a leading Kuwaiti shareholding company established in 1992 and listed on the Kuwait and Bahrain Stock Exchange, is a specialised regional financial services group operating in four main sectors: Investment Banking, Corporate Fleet Leasing, Consumer Financial Services and Loyalty & Payment Solutions. TII has recently established Procco Financial Services (WLL) in Bahrain through its subsidiary Payment and Loyalty Solutions (PLS), and has recently launched a specialized retailer financial services business that offers a wide range of Islamic compliant Instalment card solutions.

http://www.tii.com

For more information:
R. Mohammed,
Altitude Software MENA, Dubai Internet City 1,
United Arab Emirates,
T. +971 4 391 8880,
M. +971 50 553 27 90,
info.mena@altitude.com

© Press Release 2008