New Service Announced by Batelco for Fixed Broadband Customers
Manama, Bahrain: Batelco, Bahrain's leading telecommunication services provider, is delighted to announce a convenient new service allowing customers to upgrade their Fixed Broadband service via SMS. The new service is aimed at further enhancing the overall Broadband experience for existing Batelco customers, giving them the opportunity to upgrade by sending a short text message.
All customers have to do is send a simple text SMS to 4554, where the system will then cross check the customers' circuit number against their CPR and mobile number registered in Batelco's database. The service is very intelligent as it will check the line attainability according to the customer's upgrade request, provide customer information regarding any line faults, and also provides them with a unique ticket number should they need to follow-up regarding any faults.
Once a request is sent via SMs, customers will receive a reply SMS confirming that their request has been received and will be processed in a time frame of 1 hour, in an optimal scenario where the line is attainable and there are no faults with the customer's line, and undergoing the existing Terms and Conditions.
Customers can upgrade their existing packages to any higher value package, as Batelco offers an excellent range of packages with eight options to choose from starting from its entry level 640kb/BD10 package up to its professional 16MB/BD100 package. Visit batelco.com to review the full line-up of Fixed Broadband packages with details about speed, threshold, rates and additional deals.
Batelco Group General Manager Media Relations Ahmed Al Janahi said that the Company continuously reviews all its products and services to better serve its customers.
"We are delighted to be delievering this new service for our customers. Batelco considers the needs of its customers as its number one priority and listens to their feedback in order to deliver products and services that improves their communication facilities," he said.
In addition to batelco.com, details about Batelco's products and services may be obtained by visiting any Batelco Retail Shop or by phoning 196.
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About Batelco
Batelco Group, listed on the Bahrain Bourse, is the leading integrated communications' provider in the Kingdom of Bahrain and a company of reference among the region's key telecommunications players for innovation and customer experience.
Batelco serves both the corporate and consumer markets in the most liberalised and competitive environment in the Middle East region. It delivers cutting-edge fixed and wireless telecommunications services to its customers in Bahrain, Kuwait, Saudi Arabia, Jordan, Yemen, Egypt and India.
The Batelco Group of companies offers end-to-end telecommunications solutions for its residential, business and government customers in Bahrain on Next Generation, all IP fixed and 3.5G wireless networks, MPLS based regional data solutions and, GSM mobile and WiMax broadband services across the countries in which it operates.
This press release has been issued by Batelco Corporate Affairs department.
For further information, please contact Batelco Public Relations Office
Public.Relations@btc.com.bh / Fax +973 17611898
© Press Release 2012
