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After the Success of the First Virtual Contact Centre in the Middle East
Dubai, Teleperformance, the global leader in outsourced multichannel customer experience management, announced the launch of its first operations and contact centre in the United Arab Emirates. The launch of the new centre which is located in Dubai Internet City was attended by a number of officials from Teleperformance, as well as the client's team supporting the launch of the project
The new operations and contact centre aims to provide a unique and convenient experience to clients in the UAE and the Middle East, it will exceed clients' expectations by providing efficient multichannel solutions that will help save time and cost.
The contact centre in Dubai Internet City which runs in an area of 23,000 sq. m will use the latest technologies to serve new and existing clients from different sectors such as Telecom, Travel & Tourism, Retail, Technology, Automotive, and Financial Services. It can accommodate more than 500 employees who will work around the clock throughout the year.
Mohammed Yahia, General Manager at Teleperformance Dubai commented on the opening of the new operations and contact centre: "The launch of the new Teleperformance operations and contact centre in Dubai is a milestone in expanding Teleperformance geographical footprint in the Middle East. It has been a successful year for us after the opening of the first virtual contact centre in the region which was launched earlier this year in Dubai Internet City.
The new operations and contact centre will offer multichannel customer solutions to serve all countries in the Middle East region. It will provide our clients many benefits such as moderate cost, improved manpower resources, managed overflow call volume and increased business continuity for existing and new clients".
The virtual contact centre that was launched earlier this year -the first one in the MENA region and only one of two in the world- is connected to the Teleperformance Egypt subsidiary, the first multinational, multichannel contact centre company to open in Egypt providing outsourced customer experience management services in Egypt, Middle East, Africa and Offshore markets service in North America, UK and Europe.
Teleperformance Egypt has successfully been servicing a number of industries since its inception in Cairo in 2007. It provides services to over 106 countries in 27 different languages and dialects on behalf of over 26 major international clients. 40% of the 3,000 employees serve the Middle East market including the GCC area. Teleperformance Egypt generated revenues of US$ 25-million in 2014.
About 30% of Teleperformance's top 200 global clients are ranked in the 2014 Fortune 500 companies' list, of which 20% are clients of Teleperformance Egypt representing 50% of the client base in Egypt &UAE.
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About Teleperformance Group
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of €3,700 million, based on €1 = 1.33).
The Group operates around 135,000 computerized workstations, with more than 175,000 employees across around 270 contact centres in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information: www.teleperformance.com
Follow us: Twitter @teleperformance
For further media information, please contact:
Omar Al Ziri
Senior Consultant, Impact Porter Novelli
Telephone: +971 4 330 4030
Email: o.alziri@ipn.ae
© Press Release 2015
