May 03 2012
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Reduce IT Footprint In Your Branch Environment
Qmatic introduces its enterprise level Customer Flow Management (CFM) solution - ORCHESTRA at the Middle East Finance Technology Conference (MEFTEC)
Orchestra - as the solution has been termed, is a web based enterprise solution that manages customer flow from initial contact through to final service delivery. This solution helps banks to control and manage all their branches centrally from their data centre. This also facilitates making of global changes in a fast and easy way thus making the entire organisation more proactive. Management information is also stored centrally thus reinforcing its security and controlled distribution.
Exhibiting at the 8th Middle East Finance Technology Conference (MEFTEC) held on 25-26 April at the Dubai International Convention Centre, the Qmatic booth had a live demo of the solution available for display. Chief Information Officers of the various regional banks were able to take a walk through of the system and be introduced to the various functionalities and benefits of this new and improved solution.
Qmatic's Orchestra solution helps banks manage the entire interaction with the customer more effectively, from directing customers to the right area on arrival to assigning a member of staff best qualified to deal with the inquiry. Add to this central management and control helps cut operational costs thus making the solution all the more attractive to banks in these challenging economic times.
For Media Enquiries:
Marketing Communication Executive
Qmatic Middle East
PO Box 262351, Dubai, UAE
Tel: +971 4 8865121
Qmatic is the inventor of Customer Flow Management (CFM) and is also the world's largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. Qmatic operates in 122 countries and has 51,000 installations worldwide in the finance, retail, travel, healthcare and public sectors.
Qmatic's clients include Vodafone, HSBC, Carrefour, Emirates, Quantas, Volvo, British Airways and Orange. Each year a Qmatic system is used 2 billion times somewhere in the world. That's the equivalent of a quarter of the world's population passing through it every year. The CFM methodology helps organisations increase productivity and profitability and improve customer and staff experiences.
© Press Release 2012
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