Dec 26 2011 |
more articles from
|
Municipality focuses on enhanced efficiency
Monday, Dec 26, 2011
Gulf News
Dubai In an attempt to offer additional customer convenience, Dubai Municipality is re-engineering its services to enhance efficiency and reduce the time taken to complete transactions.
The civic body has already successfully pilot-tested the drive with regard to the release of food items from the ports, that has seen the average time taken in clearances reduced from 12 days to 9.7 days — resulting in 200 per cent customer satisfaction.
“We are re-engineering our services to make things simpler for our customers. A team was formed based on recommendations of [different] departments. They [the team] bifurcated the services, merged some services and there has also been an involvement of clients in the process,” said Hussain Nasser Lootah, Director General of Dubai Municipality .
As a result of re-engineering, the time taken in granting approvals has been reduced and at the same time customer satisfaction has increased. While carrying out the task, the municipality involved traders with a view to getting their feedback. This re-engineering work will gradually cover all the services of the civic body.
Explaining the process further, Maryam Ahmad Al Hammadi, Director of the Corporate Excellence Department, said: “We have focused on improving the services systematically. The number of procedures has been reduced. For instance, often inspectors from different departments have to visit the same customer due to the various procedures involved.
“We are now trying to ensure that only one person [from the municipality] goes to meet the customer so that the required procedures can be carried out, avoiding extra visits.”
By Shveta Pathak ?Staff Reporter
© Gulf News 2011. All rights reserved.
Zawya Comment Policy
-
Zawya encourages you to add a comment to this discussion. You agree that when you add content to this discussion your comments will not:
1.1 Contain any material which is libelous or defamatory of any person, is obscene, offensive, hateful or inflammatory or causes damage to the reputation of any person or organisation.
1.2 Promote sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or any illegal activity.
1.3 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
1.4 Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
1.5 Be used to impersonate any person, to misrepresent your identity or affiliation with any person, or be likely to deceive any person.
1.6 Give the impression that they represent Zawya.
1.7 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. - The content posted on www.zawya.com is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Zawya. Zawya reserves the right to review all comments prior to posting and edit or delete any contribution, but Zawya is not responsible for and can not be held liable for any content posted by members of the public on www.zawya.com.
- Zawya is not responsible for the availability or content of any third party sites that are accessible through www.zawya.com. Any links to third party websites from www.zawya.com do not amount to any endorsement of that site by Zawya and any use of that site by you is at your own risk.
- By submitting your comment, you hereby give Zawya the right, but not the obligation, to post, air, edit, exhibit, telecast, webcast, re-use, publish, reproduce, use, license, print, distribute or otherwise use your comments worldwide, in perpetuity.
Copyright © 2012 Zawya Ltd. All rights reserved. |
provided by www.zawya.com |
Post Your Comment