Dubai - March 10, 2013 - Gulf Business Machines (GBM) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes GBM for delivering outstanding customer service to customers in the GCC.
"Providing the best solutions for our customers is of paramount importance to us at GBM, and our partnership with Cisco strengthens our ability to do so. We value our relationship and are grateful to have received the Customer Satisfaction Excellence Gold Star, the highest distinction a partner can achieve within the Cisco Channel," said Hani Nofal, Director of Intelligent Network Solutions at GBM.
Founded in 1990, GBM is the leading IT solutions providers in the region, offering an extensive range of IT infrastructure solutions ranging from consulting, resource deployment, integration and after-sales support. Through a unique combination of local market presence, international level skills, a network of business partners and the access to the worldwide resources of IBM® and Cisco, GBM consistently brings to its customers unparalleled IT business solutions.
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate GBM for achieving outstanding customer satisfaction," said Chris Khouri, Regional Partner Sales Manager, Cisco UAE.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.
Find More Information Online:
About Gulf Business Machines
Founded in 1990, Gulf Business Machines (GBM) is the leading IT solutions provider in the region fulfilling the IT requirements of local, regional and international organisations in the GCC.
GBM is the sole distributor for IBM- excluding selected IBM products and services -throughout the GCC, except for Saudi Arabia. GBM's momentum was further enhanced in 1999, when the team secured the Cisco portfolio. Today GBM holds the highest level of recognition in the region from Cisco, Gold Partner status, in addition to the Cisco Borderless Network Architecture Specialized Learning Partner status.
GBM offers an extensive range of IT infrastructure, IT solutions and services ranging from consulting, resource deployment and integration to after-sales support, through 1000 professionals and over 20 solid strategic partnerships forged with internationally-recognised IT solution providers.
The company, which is ISO-9001 certified since 1999, has offices in the UAE (Abu Dhabi, Dubai and Sharjah), Kuwait, Oman, Qatar, and Bahrain. GBM also has established a presence in Pakistan, where the company now operates three offices, one each in Karachi, Islamabad and Lahore as an IBM Premier Business Partner. The Pakistani operation also holds a Silver Partner Status from Cisco.
For more information please visit www.gbm4ibm.com
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
Press Contact:
Ilana Zacka
Gulf Business Machines
+973 17584333
ILANA@bh.gbm.ihost.com
© Press Release 2013
