Sep 09 2012
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Etisalat to cancel SIM if subscribers fail to update personal information
Sunday, Sep 09, 2012
Dubai: Etisalat’s mobile subscribers who got SMSs from the telecom service provider should update their personal information within three months, failing which their mobile connection will be disconnected and later on their SIM card numbers will be cancelled, a top etisalat official told Gulf News.
Hassan Al Abdouli, Director of Channel Management at etisalat, said: “ Etisalat has sent SMSs to 1.5 million subscribers kindly asking them to update their personal data within three months, otherwise they will be eligible to lose their SIM cards. If the subscribers fail to update the information within the specified period following the SMSs, the SIM card will be suspended and after another three months the number will be cancelled as well.”
According to etisalat’s policy, he said the telecom service provider can resell the number to another customer three months after the number has been cancelled.
The TRA has warned that 18 months after the launch of the campaign, owners of the mobile phone SIMs which were issued under their names will have to bear the consequences of any misuse of SIM cards issued to them, their family members or even friends.
Al Abdouli said that to register the personal information, etisalat subscribers should visit any of the 104 etisalat offices or service centres across the Emirates and submit original copies of their personal documents for authentication.
“It won’t take more than ten minutes to fill up the form handing it to etisalat staff to enter the date and save it,” he said.
“The information will process automatically and subscribers would get SMSs saying that they have completed the registration update successful.”
The service will not be affected or interrupted during the process. It involves just updating the customer profile, he added
“Everyday we have an average of 10,000 subscriber who approach etisalat offices to update their personal information.
Even if customers SIM is not under their names, they can update their personal information and can re-register the SIM cards under their names temporarily as the ownership will be transferred automatically if the original owner didn’t claim it back within six months time,” Al Abdouli said.
By Zaher Bitar Senior Reporter
Gulf News 2012. All rights reserved.
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