Jun 29 2012
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Etihad Airways introduces new online self-service technology
Abu Dhabi, Jun 29th, 2012 (WAM) - Etihad Airways ? customers can now manage their travel bookings at the touch of a button following the introduction of new enhanced services on the airline?s website, etihad.com.The new ?Manage Booking? online service will allow customers to add requirements such as special meals, seat location onboard the aircraft, and update personal information. Customers can amend existing bookings by changing dates and class of travel as well as use the highly successful ?Web Check-In? that is in place from 24 hours to 2 hours before departure; said a release. Other features include adding itineraries to customers? Microsoft Outlook calendar, viewing and printing itineraries and e-tickets. Peter Baumgartner, Etihad Airways ? Chief Commercial Officer, said: "These new state-of-the-art online features enable customers to connect, engage, purchase and communicate with Etihad Airways at anytime of the day. "We aim to provide an integrated, full-service website which customers find easy to use and which fits in with their lifestyle. These latest enhancements give an indication of what innovations we will continue to roll-out over the coming months". Etihad .com offers users a booking engine which is fully integrated with the airline?s Etihad Guest loyalty program and guest relationship management applications. Customers can also book hotels and cars with global partners which further enhances the travel booking experience.
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