May 14 2010
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Alcatel-Lucent and BTC Networks launch the Dynamic Customer Engagement Roadshow 2010 in Saudi Arabia
The objective of the Roadshow is to jointly address the communications needs of the fast-growing Saudi enterprise market and to provide BTC Networks ' customers and prospects with the latest updates on Alcatel-Lucent Enterprise solutions and services.
The joint Customer Engagement Roadshow will be centered on the Alcatel-Lucent Dynamic Customer Engagement theme. In today's challenging economy, transforming the experience of customers and driving innovation by engaging the enterprise's workforce are critical to business success in the Middle East. 'Dynamic Customer Engagement' leverages the entire enterprise, optimizes customer service processes, and provides visibility into business performance. The key is to implement communications solutions that connect the available knowledge in the organization.
The new phone brings together multimedia communications capabilities and web applications to create personalized mashups or industry-tailored applications. It has a large touch screen which leverages new and existing applications and capabilities, such as instant messaging, presence, contextual applications, integrated e-mail, and MP3 music which can be brought together on the desktop. It will serve as an application pod featuring an open API developer platform similar to the approach taken in the applications explosion in the mobile space, and will be integrated with the next generation Unified Communication services from Alcatel-Lucent .
"The enhanced user experience and productivity gains made possible by
's new OmniTouch™ 8082 My IC Phone along with our innovative Dynamic Customer Engagement strategy will provide a strong foundation for the fast growing Saudi enterprise market" said Alain Penel, Vice-President sales and support for
enterprise activities in Middle East and Africa. "
's vision and BTCs well-known integration capabilities will enable Saudi enterprises to focus ever more on transforming their customer experience and driving innovation by engaging their workforces."
- Ends -
© Press Release 2010
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