| 21 Jun 2011 |
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HP announces Etisalat as Business Optimization Champion
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Dubai, UAE, June 21, 2011 - HPHP
today announced that Middle East telecoms giant EtisalatEtisalat has been selected as one of its eight 2010 EMEA Business Optimization Champions. Picked by a panel of HPHP business and technology leaders, EMEA Business Optimization Champions are selected based on the delivery of exceptional business value using HPHP software and solutions, with measurable improvement in IT and business outcomes.
EtisalatEtisalat
was chosen as a champion because its solution demonstrated a fast and efficient way of generating returns and benefits for company and customer alike. EtisalatEtisalat's solution implemented a service level management (SLM) platform built on a range of HPHP software, including HPHP Service Manager software, Universal CMDB software, Discovery and Dependency Mapping software as well as HP Operations Manager, Network Node Manager and Performance Insight software.The complete solution provided EtisalatEtisalat
with a centralized service view of customer networks, enabling the company to monitor and manage service level agreements and aiding the connection of UAE businesses with new markets."With HPHP Software, EtisalatEtisalat experienced positive outcomes that included 18 support teams across the UAE. The major achievements were on the improvements of the quality of service enabling proactive monitoring on the customers equipments, as well as automatic ticket notification and assignments to the respective teams along with the possibility of automatically notifying customers via SMS and email to assure the transparency," said Mr. Nasser Salim, SVP/Information Technology, EtisalatEtisalat. "In addition, EtisalatEtisalat was able to offer corporate customers service level agreements while also significantly cutting the time required to gather customer network link information, and reduce the average time to repair of network faults."
we applaud businesses such as EtisalatEtisalat that are challenging and transforming business practices by using and investing in a range of technological solutions," added Abbass Tarraf, Country Manager, HPHP Software- UAE & Oman.EtisalatEtisalat is headquartered in the UAE, and is one of the largest telecoms companies in the world, as well as the leading operator in the Middle East and Africa.
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About HP
HPHP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company, HPHP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HPHP (NYSE: HPQ) is available at http://www.hp.com.
Editorial Contacts
Lana El Husseini
HPHP Middle East
+ 971 4 391 6000
lana.el-husseini@hp.com
Komal Manglani or
Iman Ahmed
ASDA'A Burson Marsteller
+971 4 334 4550
k.manglani@asdaa.com
i.ahmed@asdaa.com
Hewlett‑Packard Middle East
PO Box 17295
Dubai Internet City
Dubai
www.hp.com/me
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HPHP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HPHP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HPHP's Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2010 and HPHP's other filings with the Securities and Exchange Commission, including but not limited to HPHP's Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HPHP assumes no obligation and does not intend to update these forward-looking statements.
© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HPHP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HPHP shall not be liable for technical or editorial errors or omissions contained herein.
© Press Release 2011
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