| 31 Aug 2010 |
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Dubai Insurance Company and William Russell deliver on claims service
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Health claims survey reveals 96 per cent customer satisfaction
International insurance specialist William Russell has announced the half yearly results of its customer health claims survey 2010 which reveal that 96 per cent of members report that they were highly satisfied/satisfied with the service they received from the team when making a claim, and 96% of members stated they were highly satisfied/satisfied with the length of time taken to settle their claim.
The claims survey is sent to members of William Russell's international health plans who make a claim on their policy, and the statistics were calculated from all returned surveys within the period January to June 2010 inclusive. Members in the United Arab Emirates are insured through Dubai Insurance CompanyDubai Insurance Company
.
William Russell works constantly to improve its service to clients.
Claire Parrott, International Claims Manager at William Russell says:
"The real test of an insurance company is when you need to make a claim. Our claims team members are highly trained and extremely customer focused. We want to offer our clients a very personal service, rather than a call centre approach.
"Our claims assessors will normally deal personally with their client throughout the duration of their claim, and we receive many excellent testimonials for the dedication and care shown by our team members.
"We really care about what we do and about making the claiming process as stress free as possible. I'm extremely pleased with the high levels of satisfaction that our six monthly survey has revealed.
"But there's no room for complacency and we will continue to work hard to ensure that our service is of the highest possible standard, consistently into the future."
As well as providing a highly personalised approach to customer service, William Russell provide direct settlement of in-patient claims, so policy-holders will not have to pay a large hospital bill themselves.
They operate direct billing arrangements for out-patient claims in many medical facilities in Asia Pacific and the Middle East, but their members are free to have their treatment outside these facilities. When policy holders do settle their own out-patient bills, William Russell's fast settlement time means that the claim is often settled before the item appears on the client's credit card statement.
-Ends-
Launched in 1992 as family-run company William Russell is a specialist provider of insurance plans for expatriates of all nationalities. Its clients include individuals, families and companies in more than 190 countries world-wide. It offers a range of top quality health plans with affordable premiums and the highest standards of customer care. It is one of only a few insurance providers to offer specialist life and income protection insurance plans to expatriate customers.
GlobalHealth: William Russell's Essential and Elite health insurance plans offer a range of health care benefits for all budgets.
GlobalLife: Life insurance for individuals and families with optional accident benefit.
GlobalIncome Protection: Provides a regular income to individuals unable to work through illness or injury.
William Russell administers its plans and Dubai Insurance CompanyDubai Insurance Company insures the plans in the United Arab Emirates (UAE). Dubai Insurance CompanyDubai Insurance Company was the first insurance company established in the UAE.
Awards:
"Best International Insurance Group" Investment International Finance Awards 2009.
"Best International Private Health Group" International Investment Awards 2009.
Highly commended "Best International Provider Middle East & Africa" International Investment Awards 2009.
Top of April Medibroker's independent insurer survey 2009.
For further information please contact Rosanna Turner, William Russell on +44 (0)1276 485477 rosanna.turner@william-russell.com
© Press Release 2010
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