Altitude Software Receives 2009 CRM Excellence Award |
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The Altitude Unified Desktop Module Singled Out for Helping Clients Improve CRM
Module implemented by 95% of Altitude Users in the Middle East & North Africa Region
Dubai, UAE, 22 April 2009: Altitude Software announced today that Technology Marketing Corporation (TMC)'s, Customer Interaction Solutions® magazine has named Altitude Software's Altitude Unified Desktop as a recipient of a 2009 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.Commenting on the win, Riadh Boukhris, Altitude Software Middle East & North Africa President said; "Winning the award is testament to our commitment to providing customers with outstanding IP Contact Centre solutions that are innovative, functionally robust, and easy-to-use. In an industry which is increasingly competitive, specifically in the Middle East region, to win such an award is a great achievement for all involved."
Altitude Software's Altitude Unified Desktop integrates multiple CRM applications in a single user-friendly interface, providing agents with real-time and accurate customer information, including suggestions regarding cross/up sell opportunities, resulting on higher first call resolution rates, customer satisfaction and retention. Altitude Software's customer interaction suite Altitude uCI is an open, flexible and comprehensive architecture suite that supports contact centers to streamline operations and become more competitive and effective in customer acquisition.
"Altitude Unified Desktop is helping contact centers worldwide to significantly improve operations, boost agent productivity and increase first call resolution rates, which is one of the main objectives of all customer relationship management approaches. We are honored to receive the 2009 CRM Excellence Award for this performance and we consider it an industry recognition of the Altitude Unified Desktop added-value and effectiveness to drive better business results", says Miguel Lopes, Vice President Marketing and Product Management, Altitude Software.
"Altitude Software has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers", said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.
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About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 Offices in four continents.
Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact center market in those regions. Customers include National Bank of Abu Dhabi (UAE), The Etisalat Contact Center (UAE), HSBC/The Saudi British Bank (KSA), American Express (KSA & Bahrain), Abu Dhabi Islamic Bank (UAE), BankEuropa (Turkey), La Poste Tunisienne (Tunisia), InfoCall (Bahrain), Atento (Morocco), Ahli United Bank (Bahrain), Emaar (KSA), Pizza Hut (KSA), Advancia (Tunisia), Airmiles (UAE), and Yemen PTC. www.altitude.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)
For more information about TMC, visit www.tmcnet.com.
Altitude Software MENA Contact:
L. Lisama Del Rosario
Phone: +971 4 391 8880;
Email: asmena@altitude.com
TMC Contact:
Jan Pierret
TMC
203-852-6800 ext. 228
Email jpierret@tmcnet.com
© Press Release 2009
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