| 26 Jun 2007 |
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HP Helps Telecom Operators Reduce Risk with Integrated Fraud and Credit Management Solutions
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Dubai, United Arab Emirates, June 26, 2007 - HPHP
today announced two products to help telecom service providers reduce risk and safeguard their revenues. The first is a major upgrade of the industry-leading HP Fraud Management System (HP FMS 10.0), which is implemented at more than 80 service providers worldwide, and helps protect revenue from more than 300 million subscribers.
The second product is the new HP Credit Management System (HP CMS). HP CMS helps operators profile customer credit in order to evaluate and manage risk.
Both solutions are part of the HP Enterprise Risk Management (HP ERM ) suite, release 2.0, and are tightly integrated to address the correlation that often exists between fraud and bad debt. In addition, each can be deployed separately.
The third solution within HP ERM is HP Revenue Analyzer for revenue assurance. Combined, the three HP ERM solutions provide a holistic view of the customer on common mediation, alarm management, workflow, case management, predictive analysis and dashboards/reports.
"With more sophisticated fraudsters and more subscribers who are credit-challenged, service providers today must have the most advanced fraud and credit management capabilities," said Amin Kayal, Communications, Media and Entertainment Manager, HP Middle EastHP Middle East. "With more than 12 years experience, HPHP has accumulated the extensive expertise that telecom service providers need to protect their revenues. The products announced today are the latest proof of HPHP leadership."
"Mobinil is always keen on making use of state-of-the-art technologies in all fields. As for the dynamic fraudulent techniques and behaviors threatening the Telecom Industry nowadays, service providers must have a flexible, advanced and reliable solution in combating fraud like HP FMS ," said Youssef Farag, Fraud Department, Mobinil, Egypt.
Fraud losses are difficult to measure since most fraud goes undetected or unreported. However, industry observers estimate the annual losses to be USD$54 - 60 billion worldwide.1 As mobile commerce increases, operators are more vulnerable to costly "hard losses," in which they must pay for content, products or services that are stolen from a third party.
Both HP FMS 10.0 and HP CMS are available immediately and are fully supported by HPHP worldwide.
HP Fraud Management System
Major features and benefits of this latest release build on HP FMS 's strong record and include:
- Greater precision in fraud detection through user-defined Key Risk Indicators (KRI's) with threshold alarming and extended patterns
- Enhanced case management with improved case escalation, notification and management and advanced reporting based on Business Objects XI
- Advanced security and audit capabilities to guard against internal mistakes and intentional misconduct.
HP Credit Management System
HP CMS 1.0 is a response to service providers' need for an effective and truly convergent approach to customer profiling and credit risk scoring and management. Similar to HP FMS , HP CMS covers the breadth of operators' services from wireline and wireless to IPTV, VoIP and other content-based offerings. Features and benefits include:
- Continuous detection and assessment of subscribers' usage (e.g., events from switches) and non-usage (e.g., payments, deposits), triggering alarms
- Credit management capabilities extended to include dynamic credit limit management, credit classification, "balance due" management including late payment notification
- Credit risk scoring based on demographic information, usage behavior and, if desired, other sources such as internal systems or external credit score rating companies.
As with all HP ERM solutions, HP FMS and HP CMS use a full-fledged data feed layer embedding the HPHP mediation solution, HPHP Internet Usage Manager (HPHP IUM). This layer translates raw data inputs into normalized events for analysis, allowing for easy integration, as new service offerings are introduced. HP ERM can also receive data directly from an existing mediation system.
HP FMS and HP CMS run on HPHP Integrity and HPHP PA-RISC servers that use the HPHP-UX operating system and on AMD with the Red Hat Linux operating system They leverage the Oracle 10G database, SPSS Clementine V10, and Business Objects XI.
HPHP offers consulting services to assist operators in evaluating, planning, designing, deploying and supporting fraud and credit management programs. Extensive training services are also available.
More information on HP ERM , FMS and CMS is available at www.hp.com/go/revenueassurance .
1. Communications Fraud Control Association, March, 2007
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About HP
HPHP focuses on simplifying technology experiences for all of its customers - from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HPHP is among the world's largest IT companies, with revenue totaling $97.1 billion for the four fiscal quarters ended April 30, 2007. More information about HPHP (NYSE: HPQ) is available at www.hp.com.
About HPHP Middle East
HPHP is the largest technology and solutions provider in the Middle East with 670 employees and subsidiaries in Dubai, Abu Dhabi, Riyadh, Khobar, Cairo, Ramallah, Oman and 2 service Joint Ventures in Kuwait and Bahrain servicing the GCC, Egypt and the Levant. HPHP has been present in the Middle East since 1968 and opened its first regional office in 1994. HP Middle EastHP Middle East is the market leader for enterprise, small and medium business and consumer technology products and offers a large portfolio of solutions and services in various business domains.
More information about HPHP in the Middle East is available at www.hp.com/me
More news from HPHP is available at www.hp.com/me/press
To register for regular news update please visit HPHP Press lounge on www.hp.com/press
© 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HPHP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HPHP shall not be liable for technical or editorial errors or omissions contained herein.
© Press Release 2007
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