12 September 2016
Dubai, UAE - Dubai Electricity and Water Authority (DEWA) announced that the Tayseer service, to facilitate bill payments by cheques using Emirates NBD's cheque deposit machines is now available for all DEWA customers. This supports DEWA's efforts to expand its services to most segments of the community to achieve their happiness. DEWA launched the Tayseer service in June 2016, to provide another convenient channel for customers while paying their bills. They can use the reference number from DEWA's website to complete their payments. The service is also provided at DEWA's head office and at all Emirates NBD's cheque deposit machines, throughout the UAE.

"We are pleased to be expanding the Tayseer service, launched by DEWA in cooperation with Emirates NBD, to support the Smart Dubai initiative, launched by Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the happiest and smartest place on Earth, with a high standard of living and an efficient use of resources, with seamless and integrated services.

DEWA works to enhance cooperation with all local, regional, and international entities, to improve government services, and develop a smart government that can provide services for everyone, anytime and anywhere. DEWA has an integrated strategy to provide smart services that meet international standards," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"DEWA uses the best and latest techniques to support its goals of improving services and increasing the use of smart services for customer transactions. This supports our future ambitions to achieve smart transformation in the UAE. DEWA also encourages green practices through the provision of services that help reduce carbon dioxide emissions. This supports DEWA's efforts to achieve sustainability and our vision to become a sustainable innovative world-class utility. Smart services save customers from the hassle of moving to and from DEWA's offices to complete their transactions. DEWA always goes to its customers before they reach its offices. On this occasion, we would like to renew our commitment towards meeting the needs of our customers, enhancing their experience, and improving our services. We strive to facilitate and speed up the payment of bills by using the latest and best smart services. We also do our best to make life in Dubai the best in the world, by providing all our services through smart channels that exceed the needs and expectations of our customers," added Al Tayer.

The Tayseer services is in line with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, who stated that all government policies, programmes, and services should contribute to building a positive and happy community, and that the government should take priority in creating conditions capable of facilitating happiness for individuals, families, and employees.

The Tayseer initiative also supports DEWA's objectives to provide the best government services, and adopt the best international practices to achieve the happiness of the community.  As part of DEWA's continuous efforts to facilitate bill settlements and save its customers time and effort, DEWA has made provisions for its customers to pay their bills in various ways, such as through the DEWA website (ePay), mobile (mPay), Etisalat Public Payment Machines, Direct Debit, and Emirates NBD ATM Machines. All of DEWA's services have been made available via an iOS- and Android-based app. The app can also be used on other platforms such as BlackBerry, Windows, smart watches, Samsung home applications, and Etisalat's eLife.

-Ends-

For more information, please contact:
Ribal Dayekh or Iman Saeed                                Jessy Chami or Rawad Khattar
Dubai Electricity and Water Authority                  Orient Planet PR
+971 4 515 1784                                            +971 4 456 2888 or 055-8257576
ribal.dayekh@dewa.gov.ae                               jessy@orientplanet.com
iman.saeed@dewa.gov.ae                                rawad@orientplanet.com

© Press Release 2016