| 05 Sep 2010 |
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Oman Arab bank launches its new Call Centre Fil Khidma
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In keeping with its commitment to provide superlative operational services that are customer-centric, Oman Arab BankOman Arab Bank
recently inaugurated its new Call Centre under the name 'Fil Khidma'. Mr. Abdul Qader Askalan, Chief Executive Officer of the bank did the official opening of the new call centre in the presence of the senior management of the bank. After the inauguration ceremony, the CEO was taken on a visit of the call Centre premises and was also provided with an overview of the new technologies that the customers will now be able to enjoy. customers. By simply dialing 24754444, customers will access a broad range of the best banking services from multi lingual staff. "We are delighted to launch OABOAB's new call centre officially today, which comes as a confirmation of the Bank's commitment to provide the best banking products and the highest standards of service to our valued clients. Needless to say, customers are at the core of our business success. At OABOAB, we pledge to provide innovative, efficient, and secure products and services to give our customers a convenient banking experience. Therefore, we are constantly looking for new ways to enhance our relationships with our customers. said Mr Abdul Qader Askalan, CEO of Oman Arab BankOman Arab Bank.
Customers can conduct a wide range of banking transactions anywhere anytime .An automated 24-hour service is available with the added benefit of the availability of an agent during banking hours. The convenient service means that customers no longer have to visit branches or stand in queues for conducting most banking transactions.
" We always strive to provide the best service and a wide range of banking solutions and products to meet the ever expanding demands of our customers, as a forward-looking bank, we believe the new call centre will enhance the level of communications with our customers as well as allowing staff to support customers and provide them with the highest standards of service 24/7" stated Mr. Rashad Shaikh Head of Retail Marketing and Business Development at Oman Arab BankOman Arab Bank.
Delighted with the opening of Fil Khidma, Ibrahim Gailani Manager of Call Centre commented "Utilising the very latest contact centre technology, Fil Khidma offers services including account balance inquiries, loan/overdraft inquiries, payment processing (telephone, electricity, and credit card bills), fund transfers between OABOAB
accounts, obtaining product information, branches locations, cheque book request and working hours. Additionally, the Call Centre provides a chance for customers to update their personal information and records, report lost or stolen ATM and credit cards and request their re-issuance" "Customers are at the very core of our continued success and Fil Khidma reflects our commitment to provide them the highest standards of service in the industry .Since the inception, we have worked very closely with specialists in the field and our Call Centre staff has been trained by the best in the industry". Mr. Gillani further added
The Bank's initiatives for constantly increasing customer satisfaction have been characterized by its tradition of technological innovation and adherence to best practices which has secured it industry recognition for excellence across many business fronts.
Oman Arab BankOman Arab Bank, one of the leading banks in Oman operates through a network of 54 branches and offices through out the Sultanate. The bank offers a wide range of products and services in Retail, Corporate and Investment Banking.
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© Press Release 2010
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