| 19 Aug 2010 |
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Qtel home broadband now within 24 hours
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DOHA: QtelQtel
is launching a new "Next Day Installation" for home broadband services as part of its ongoing initiative to provide the best possible customer experience.Under the new service, customers who subscribe from any QtelQtel shop, Call Centre or premium dealer before 12 noon will be able to have their new home broadband service installed the next day (excluding weekends). The service is initially being provided to customers in the central part of the West Bay area as a pilot programme, with plans to expand the Next Day experience across Qatar. Customers can call 111 or visit any QtelQtel Shop to confirm that their home is eligible in this first phase of the programme.
The Next Day Installation for home broadband is currently only available for existing landline customers who want to upgrade to home broadband, with a schedule in place to extend the service for landline and Mozaic TV+ service.
Customers who subscribe in the afternoon will be able to get installation within 48 hours, while customers who book on Thursday before 12 noon will get the service on Sunday. If customers subscribe on Thursday afternoon, Friday or Saturday, they will receive a visit from the installation team on Monday of the next week.
To provide a full guarantee of great service to customers, QtelQtel
is promising to waive the first month's rental fee for any customer who doesn't receive installation during the promised period. All customers have to do is be at home during the arranged visit period.New customers who sign up for a one-year contract are rewarded with higher levels of credit depending on the package they choose, worth up to QR1,200, as well as a free WiFi Router. The credit bonus promotion ends on August 31. Home broadband from QtelQtel provides fantastic value for customers, supported by the most reliable network in Qatar. New customers who want to sign-up for QtelQtel's home broadband service pay an installation fee, and then a monthly fee depending on their package.
With prices starting at QR200 a month for the Starter Package, QtelQtel
offers more choice and great value for everyone who wants Qatar's most reliable Internet service.QtelQtel is also providing an installation night shift from 9:00pm to 12 mid night during the holy month of Ramadan. Customers who would rather receive the installation team after their evening meal can request this service at no extra charge.
Existing QtelQtel customers can sign-up for the service by calling 111 and giving their ID details to the installation team.
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