| 31 Mar 2010 |
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Qatar Cool opens first customer service office at The Pearl Qatar
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Customer Service Office to service all end users at The Pearl - Qatar.
Qatar CoolQatar Cool
is the sole supplier of district cooling to The Pearl - Qatar project.
Qatar CoolQatar Cool aims to meet customer's needs while being environmentally aware.
's first customer service office on The Pearl-QatarThe Pearl-Qatar is now open for business.The district cooling company Qatar CoolQatar Cool has chosen The Pearl-QatarThe Pearl-Qatar for the site of their first customer service office, where they will eventually have the world's largest district cooling plant providing 130,000 tons of refrigeration when fully operational.
Mohannad Khader, Business Development Manager at Qatar CoolQatar Cool
, explains that as a provider of quality cooling services, Qatar CoolQatar Cool pride themselves in being customer-focused, saying "We would like to encourage customers to visit us at the Customer Service Office if they have any enquiries about Qatar CoolQatar Cool, their contracts, our fee structure or even to learn more about how district cooling works.''District Cooling is a new utility being offered in Doha and, similar to other utilities such as water and electricity, customers are only billed for the service once their unit has completed the construction stage and been handed over to the owner. ''Our customers can be assured that they are receiving the service they are paying for and the service we offer to protect their investment in their property and their community'', said Mr. Khader. ''It is also important to note that district cooling is far friendlier to the environment than conventional air-conditioner systems, using up to 60% less energy for a far superior product''.
The new customer service office is located in Parcel 1, inside the Porto Arabia Commercial Bank branch, where customers are able meet Qatar CoolQatar Cool
customer service representatives and make payments conveniently. It is open from 9-3pm and 4-6 pm daily, except Fridays. Customer service representatives are fluent in English and Arabic and available to answer any enquiries related to Qatar CoolQatar Cool.The Pearl-QatarThe Pearl-Qatar, a free-hold zone, is the first development where Qatar CoolQatar Cool is providing their services directly to end users. Previously Qatar CoolQatar Cool dealt solely with property developers.
Qatar CoolQatar Cool is working on a future online payment system to further refine the payment process. For any enquiries with regards to the Customer Service Office please email Qatar CoolQatar Cool directly at inquiry@qatarcool.com .
-Ends-
:Qatar District Cooling CompanyQatar District Cooling Company
, known as Qatar CoolQatar Cool, is a private sector joint venture company owned 51% by United Development Company (UDC), 44% by National District Cooling Company (Tabreed) and 5% by other private Qatari investors. Qatar CoolQatar Cool's aim is to provide efficient district cooling solutions and services for commercial and residential projects in Qatar. Their district cooling operations in the West Bay area of Doha - consisting of two plants covering 10 square kilometres - is currently supplying over 67,000 refrigerating tons of cooling, serving more than 45 towers used for residential, commercial and recreational purposes. The capacity of both plants is enough to supply about two million square meters of air conditioned area. Qatar CoolQatar Cool is also commissioned to provide district cooling for The Pearl-QatarThe Pearl-Qatar. District Cooling is an important feature in The Pearl's advanced infrastructure. It will be available throughout the island with a requirement of 130,000 tons of refrigeration when fully occupied. To supply this demand, construction of the Qatar CoolQatar Cool District Cooling Plant on the island has already begun and will be operational in phases. About District Cooling:
District Cooling provides chilled water from a cooling plant through a network of pipes to multiple residential, industrial and commercial buildings for air conditioning purposes. Qatar witnessed the first commercial district cooling plant in 2006, which is owned and operated by Qatar CoolQatar Cool. Qatar CoolQatar Cool's district cooling can save between 40 to 60 percent of the required power over conventional systems. The other benefit of district cooling for Qatar is that less usage of power means less harmful emissions, less noise, and less refrigerant leakage.
The economic benefits of district cooling are enjoyed by both owner and tenant, where capital costs of control panels, internal power distribution, annual maintenance and power consumption inside the building are reduced.
For further information, contact:
Mohannad Khader
Qatar Cool
Tel: +974 496 0555
Email: mkhader@qatarcool.com
Megan Ballantyne
Bell Pottinger Middle East
Tel: +974 307 1259
Email: mballantyne@bell-pottinger.co.uk
Arabic Media
Farah Faisal Aburamadan
Bell Pottinger Middle East
Tel: +974 4967286
Email: faburamadan@bell-pottinger.co.uk
© Press Release 2010
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