TE Data Joins Forces with Avaya to Provide Innovative Call Center Solutions for the Egyptian Market |
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Egypt's largest national IP-based data communications carrier, TE DataTE Data
, is teaming up with AvayaAvaya, a leading global provider of business communications applications, systems and services, to offer enterprises the ability to operate call centers using Avaya Managed Services. The service will be the first of its kind offered in Egypt and will help TE DataTE Data expand its presence in the Middle East region.
Avaya Managed Services for Call Centers will deliver SIP (Session Initiation Protocol) capabilities to TE DataTE Data's existing AvayaAvaya installed base. These capabilities will enable centralized control and optimized expenditure on Service Provider and managed services across different vendor platforms. This will result in reduced costs for TE DataTE Data's call center customers, as well as ensuring faster deployment of new functions and enhanced options for linking communications with business processes. TE DataTE Data will also have access to AvayaAvaya's professional services, integration and support.
"TE DataTE Data is committed to making the latest communications technology available to organisations across Egypt and the rest of the Middle East region. By offering Avaya Managed Services for Call Centers, we are enabling enterprises to operate call centers at a lower cost while increasing agent efficiency and eliminating the burden of technical support," said Tamer Gadallah, Managing Director, TE DataTE Data. "AvayaAvaya's capabilities have proved steadfast in our years of partnership with them and the move to upgrade our service offering will help drive our expansion plans into a number of market segments in Egypt and the Middle East," added Mr. Gadallah.
The AvayaAvaya solution includes Avaya CommunicationAvaya Communication Manager with Elite ACD (Automatic Call Distribution), Contact Center Express, a CTI engine with multi-media channels, voice portal and recording, CMS (Call Management System) reporting, one-X portal web client and Intuity Audix Messaging platform. Avaya CommunicationAvaya Communication Manager boasts robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built-in conference calling and contact center applications.
"By upgrading the existing solution with Avaya Managed Services, TE DataTE Data will be able to deliver a managed call center service to the market as part of a new business model that will transform cost centers into profit centers," said Sherif Khairallah, Service Provider Manager - Emerging Markets, AvayaAvaya. "It will help TE DataTE Data enhance customer service and offer enterprises full call center facilities, including personalization, localization, flexibility and end-to-end integrated service without the previously needed infrastructure."
The service is available as a basic package which includes three agents and one supervisor, with the option to add agents, a multimedia pack, or services such as IVR-Recording and IP phones.
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About TE DataTE Data
TE DataTE Data is Egypt's largest Internet and data transfer service provider. TE DataTE Data S.A.E. was established in late 2001 by Telecom Egypt, which owns 95.04% of TE DataTE Data shares, to act as its data communications and Internet subsidiary. TE DataTE Data was awarded a Class A license, from Egypt's National Telecommunications Regulatory Authority (NTRA), which allows TE DataTE Data to build its own national network, and operate its international data gateway. At TE DataTE Data, we stand ready to design, test, deploy, and manage IP based network solutions. We take pride in serving both the home-based customers and various business sectors with the same vigor and dedication. Our marketing share has reached 59% and we own 70% of the Internet capacity in Egypt, which is the largest international Internet capacity in Egypt and the Middle East. Furthermore, we have established TE DataTE Data Jordan licensed by the Telecommunication Regulatory Commission in Jordan on July 2004, which, for the last four years, has succeeded in providing various and outstanding services to our customers in Jordan.
About Avaya
AvayaAvaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on AvayaAvaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
© Press Release 2010
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