| 21 Jan 2010 |
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Jazeera Airways upgrades to next generation booking system
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Navitaire New Skies means greater service efficiency and added value for Guests
Freedom Town, Kuwait, 21 January 2009 - Jazeera AirwaysJazeera Airways
, the regional Middle East carrier (KSE: JazeeraJazeera, Bloomberg: JazeeraJazeera KK, Reuters: JAZK.KW) announced today that it has successfully switched to a next generation reservation system, in a move that allows the airline to better serve its Guests and travel industry partners, by offering greater service efficiency and added value through promotions.The airline's upgrade from Navitaire Open Skies to the Navitaire New Skies product allows JazeeraJazeera to offer hotel bookings, insurance and car hire to Guests during the flight booking process, and gives Guests even more options when paying for flights and services including through KNET, Visa and Mastercard, with more bank debit card payment options set to be added in the future.
Stefan Pichler, CEO Jazeera AirwaysJazeera Airways said of the benefits to Guests: "The new inventory system really is a major step forward for us and our Guests. Not only can we offer even greater value services and specials, but we can provide a much more efficient online booking service: in case of any flight changes, the New Skies allows us to simply contact our Guests via email and SMS in time. Moreover, it allows us to better integrate reservations with the airport check-in, all of which will upgrade the overall JazeeraJazeera customer experience."
The new system also provides significant benefits to travel agents including the option to sell JazeeraJazeera
's flights and services via the Global Distribution System (GDS) for the first time, by providing access to the airline's published fares and inventory, which builds on the airline's existing agreement with TravelPort. In addition, travel agencies will have the ability to connect to JazeeraJazeera via the new system's application programming interface (API). "Thanks to the co-operation between Navitaire and the JazeeraJazeera project team, we were able to bring the system online within the timeframe and within budget. This was a great achievement for the Jazeera Commercial Systems team, and we are excited about using the new system to drive even greater value back to all of our customers, while providing a highly efficient JazeeraJazeera service," commented John Hughes, Head of Commercial Systems at Jazeera AirwaysJazeera Airways.
With the move to New Skies, Jazeera AirwaysJazeera Airways
sought a flexible solution to support its goals to better serve its customers, further differentiate itself from competitors, and easily link with ancillary revenue and industry partners," said John Dabkowski, Navitaire managing director. "The New Skies platform will help JazeeraJazeera attract loyal customers as it expands guest services which enhance the JazeeraJazeera brand." Jazeera AirwaysJazeera Airways currently operates a fleet of 11 Airbus A320s. Each aircraft is fitted with the airline's signature leather seating, while the Jazeera Business Class cabin offers business travellers a little extra convenience including easy booking, special check-in counters, 40 kilograms baggage allowance, access to airport lounges and an exclusive in-flight service and entertainment. The airline flies to destinations in the Middle East, North Africa and Iran.
-Ends-
Established in 2004, Jazeera AirwaysJazeera Airways is the first private scheduled airline in the Middle East.
The destinations are: Kuwait - Dubai - Abu Dhabi -- Beirut - Bahrain - Alexandria - Luxor - Assiut - Sharm el Sheikh - Damascus - Deir Ezzor - Aleppo - Doha --- Sana'a - Istanbul -Riyadh - Jeddah - Amman - Isfahan - Mashhad - Shiraz.
Seasonal Summer destinations - Antalya - Hurghada - Salalah
To date, the airline has flown over 4 million passengers since commencing operations in October 2005.
Fares for a one-way ticket typically start at KD 3 - subject to additional airport taxes and fees, and subject to availability. The cheapest tickets are always available online during Happy Hours, each day from 1 to 2 pm.
Passengers can book their flights, select their preferred seat and pay online via the www.jazeeraairways.com website with additional options to purchase travel insurance, rent a car, or book a hotel with the airline's preferred partners. Passengers can additionally book via the airline's call centre: +965 22248940, on 177 from Kuwait. Local call centre numbers for all other destinations are listed on the website.
Debit and credit cards can be used for purchasing flights through the website, call centres and travel agents via our secure server, while cash may be used to purchase tickets directly from the airline's offices and selected travel agent partners.
News from Jazeera AirwaysJazeera Airways is available at www.jazeeraairways.com/PressRoom.aspx
For further information, please contact:
Clementine Stopford
Manning Selvage & Lee
T:+971 4 367 6154
Email: clementine.stopford@dubai.mslpr.com
© Press Release 2010
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