QNB Launches New State of the Art Customer Care Center |
|
Doha, 04 July 2009 - Qatar National BankQatar National Bank
(QNBQNB) announced the launch of its newly upgraded state-of-the-art Customer Care Center, which is tailored to enhance customer satisfaction and meet the demands of the Bank's growing activities. Utilizing QNBQNB's upgraded telephone banking facilities, QNBQNB customers can pay utility bills including electricity, water and telephone charges, as well as access credit card or account information, transfer funds and avail many more services. Highly trained Customer Care Representatives are available around the clock for assistance as well as for general inquiries.
The Bank has completed this upgrade in record time to meet the growing demands of its diversifying customer base as well as to meet the needs of the QNBQNB Group which is expanding locally and in the global markets.
The Customer Care Center will cover Retail, Corporate, Investment, Treasury, International Banking as well as Islamic Banking activities.
QNBQNB's Customer Care Center already utilizes a modern Customer Relationship Management (CRM) system, which aggregates responses from the Center to various departments. With the new technology upgrade, QNBQNB's CRM systems will operate more efficiently and provide high quality Customer Care in response to growing call volumes.
Call Resolution is a vital element of the relationship between the Bank and the customer and through the newly upgraded Customer Care Centre, QNBQNB has the means to deliver quick responses and track customer satisfaction across all levels of the Bank's activities.
The Customer Care Center is an integral part of QNBQNB's network of branches, ATMs and e-banking channels which together constitute The Largest Banking Network in Qatar. The Center offers customers the convenience of banking whenever they need to, without having to visit branches or offices.
The Customer Care Center can be reached at 4407777.
- Ends -
About QNB
Qatar National BankQatar National Bank (QNBQNB), established in 1964 as the country's first Qatari-owned commercial bank, has an ownership structure split between the Qatar Investment Authority (50%) and the private sector (50%).
QNBQNB has steadily grown to be among the largest banks in the region and is by far the leading financial institution in the country, with a market share approaching 40% of banking sector assets.
QNBQNB offers a full range of Retail, Corporate, Investment, Treasury, Wealth Management, and Islamic Banking products and services for individuals, corporate institutions and government entities in Qatar as well as internationally.
QNBQNB has the largest distribution network in Qatar, comprising 44 branches and offices in addition to 11 Islamic branches and offices operated by QNB Al Islami, and more than 156 ATMs.
QNBQNB was the first conventional bank in Qatar to offer Shari'a-compliant banking products and services through QNB Al Islami, established in 2005.
QNBQNB's international presence is rapidly expanding to include new locations around the world to supplement the long established branches in London and Paris. Currently QNBQNB has presence in 23 countries including branches in Yemen, Oman Kuwait & Singapore as well as Representative Offices in Iran & Libya. An Islamic branch was recently inaugurated in Sudan, offering a full range of Islamic banking services and products.
QNBQNB has also extended its regional reach by acquiring shares in various financial institutions including 33.5% stake in the Jordan-based The Housing Bank for Trade and Finance (HBTF), 23.8% of the shares of Commercial Bank International (CBI) based in the United Arab Emirates (UAE), 50% of the Tunisian-Qatari Bank and a 20% stake in the Doha-based Al Jazeera Islamic Company. QNBQNB also signed an agreement to establish QNB-Syria jointly with other Syrian private and public sectors institutions with a 49% stake for QNBQNB.
The Bank recently established a new investment company "QNB Capital" providing an array of investment banking services to corporate, government and institutional clients within Qatar and globally. These include one of the best corporate finance teams in the GCC region offering extensive transaction experience, in depth advisory services - including mergers and acquisitions, equity, debt and project advisory - as well as first-class research capabilities.
QNBQNB has the highest credit rating among regional banks from leading rating agencies including Standard & Poor's, Moody's, Fitch, and Capital Intelligence. The Bank has also been the recipient of many awards from leading international specialized financial publications for its innovative products, services and remarkable performance.
QNBQNB has an active community support program and sponsors various social, educational, and sporting events
For further information, please contact
QNBQNB's Public Relations Department
Tel: (974) 4252477
Fax: (974) 4252589
Email: PR@qnb.com.qa
QNBQNB's website www.qnb.com.qa
© Press Release 2009
Zawya is a distributor (and not a publisher) of content supplied by third parties and subscribers. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by those third parties, including information providers, subscribers or other users of the Service, are those of the respective author(s) or distributor(s) and not of the Company. The Company neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on the Service by anyone other than authorized Service employee spokespersons while acting in their official capacities. The Company is not responsible for any infringement of intellectual property rights or breach of any applicable law or regulation, including regulation in relation to financial services or the distribution of financial products, defamation, data protection, telecommunications (including regulations relating to excessive use, spamming or other abusive activities) or obscene, offensive or illegal content). Under no circumstances will the Company be liable for any loss or damage caused by a member's reliance on information obtained through the Service. It is the responsibility of member to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Service. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.
Read the full Member Agreement
http://www.zawya.com/legal/NewsLetter.cfm?name=disclaimer
Comment on this article 
Loading ...-
Zawya encourages you to add a comment to this discussion. You agree that when you add content to this discussion your comments will not:
1.1 Contain any material which is libelous or defamatory of any person, is obscene, offensive, hateful or inflammatory or causes damage to the reputation of any person or organisation.
1.2 Promote sexually explicit material, violence, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age or any illegal activity.
1.3 Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
1.4 Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
1.5 Be used to impersonate any person, to misrepresent your identity or affiliation with any person, or be likely to deceive any person.
1.6 Give the impression that they represent Zawya.
1.7 Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. - The content posted on www.zawya.com is created by members of the public. The views expressed are theirs and unless specifically stated are not those of Zawya. Zawya reserves the right to review all comments prior to posting and edit or delete any contribution, but Zawya is not responsible for and can not be held liable for any content posted by members of the public on www.zawya.com.
- Zawya is not responsible for the availability or content of any third party sites that are accessible through www.zawya.com. Any links to third party websites from www.zawya.com do not amount to any endorsement of that site by Zawya and any use of that site by you is at your own risk.
- By submitting your comment, you hereby give Zawya the right, but not the obligation, to post, air, edit, exhibit, telecast, webcast, re-use, publish, reproduce, use, license, print, distribute or otherwise use your comments worldwide, in perpetuity.
Stories
Companies
| Company Name | Country | Industry |
| Consolidated Contractors Company | Overseas | Construction and Design |
| Saudi Binladin Group | Saudi Arabia | Construction and Design |
| Saudi Electricity Company | Saudi Arabia | Electric Utilities |
| Saudi Telecom | Saudi Arabia | Telecommunications Services |
| Ministry of Health - Saudi Arabia | Saudi Arabia | Ministries and Municipalities |
| Al Hilal Bank | UAE | Banking |
| Hyundai Engineering and Construction Company - Saudi Arabia | Saudi Arabia | Construction and Design |
| Dubai Electricity and Water Authority | UAE | Electric Utilities |
| Maroc Télécom | Morocco | Telecommunications Services |
| Gulf Pharmaceutical Industries | UAE | Pharmaceuticals |
Projects
| Project Name | Country | Sector |
| ADNOC/ConocoPhillips - Sour Gas Fields Development - Shah Field | UAE | Oil and Gas |
| Takreer - Ruwais Refinery Expansion | UAE | Oil and Gas |
| Abu Dhabi Ports Company - Khalifa Port and Industrial Zone (KPIZ) | UAE | Infrastructure |
| SATORP - Jubail Refinery and Petrochemical Complex | Saudi Arabia | Oil and Gas |
| ENEC - Nuclear Power Plant | UAE | Power and Water |
| Abu Dhabi DOT - Abu Dhabi Metro | UAE | Infrastructure |
| Aramco/Dow Chemical - Ras Tanura Integrated Refinery and Petrochemicals Complex | Saudi Arabia | Oil and Gas |
| Emirates Aluminium (EMAL) - Smelter Complex - Phase 1 | UAE | Industry |
| Qatar Foundation - Sidra Medical and Research Center | Qatar | Real Estate |
| IGD - Gasco - Habshan 5 Gas Processing Plant | UAE | Oil and Gas |