Dubai - TECOM InvestmentsTECOM Investments, a member of Dubai Holding, today announced the launch of TECOM SmartPaper, a new customer service portal for ensuring faster and more accurate processing of all Government Services Operations. The advanced technology will also allow TECOMTECOM's gradual transition from paper-based processes to a fully automated environment.

As the first point of contact for customers to interact with Government Services Operations within the TECOMTECOM free zones, the secure portal will provide key government related services including the issuance and renewal of employment permits and the processing of medical appointments for visa purposes.

KerossKeross, a leading international consulting and technology services company, has custom-built the portal under a three-year renewable contract with TECOM InvestmentsTECOM Investments, the umbrella organization incorporating free zone clusters that seek to foster the growth of Dubai's knowledge based economy.

SmartPaper will allow TECOMTECOM to speed up the processing of over 900 daily transactions dispersed over multiple offices and provide its Business Partners with automated email and SMS notifications informing them of the progress of their applications and transactions.

Dr Amina Al Rustamani, CEO, TECOM Business Parks, said: "SmartPaper will enable TECOMTECOM to expedite the delivery of a higher level of service to Business Partners through a more secure processing method. Maintaining the highest service standards is an integral component of our guiding principles to achieve overall excellence in our operations.

"TECOM InvestmentsTECOM Investments has implemented various measures to ease operations for our Business Partners. The simplified procedures and vital incentives have consistently ensured their sustained growth, allowing them to gain a larger regional market share and wider footprint through their presence in our free zone clusters."

Leveraging its in-house technology that allows real-time reconciliation between electronic transactions and paper documentation, the SmartPaper platform utilises a two-dimensional bar-coding that captures a large amount of information in a machine-readable format for faster data feeding and XML messaging to ensure non-intrusive integration with the client's existing ERP solution.

Ahmed Baghoum, Executive Director - Customer Operations, TECOM InvestmentsTECOM Investments, said: "Customer satisfaction is of key importance to us at TECOM InvestmentsTECOM Investments and by providing our business partners with this advanced technology, we are enabling them to work smarter and faster to deliver a more professional service."

The barcoding technology also enables SmartPaper to feed information directly from an application printout into the Oracle ERP and other computer systems, thereby reducing the need for data entry while eliminating back office errors, and improving the quality of service with utmost customer satisfaction.

Sami Caracand, Head of Operations , KerossKeross, said: "We are delighted to offer TECOMTECOM our next generation business process management (BPM) technologies using the SmartPaper concept. SmartPaper is a best-in-breed solution that will increase productivity, improve services, and cut costs, while allowing the management to focus on strategic initiatives, away from the day-to-day running of operations."

Under the terms of the agreement, KerossKeross will also manage and operate the technology infrastructure of the BPM solution, enabling TECOMTECOM to focus on its core business and avoid a large investment in software and hardware.

TECOM InvestmentsTECOM Investments has recently announced a further initiatives aimed to support and encourage Business Partners to grow. The TECOM InvestmentsTECOM Investments Pearl Awards aim to drive excellence and industry best practices within each Business Partner organization and throughout the TECOMTECOM free zones.

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About TECOMTECOM Investments
TECOM InvestmentsTECOM Investments, based in Dubai, is a subsidiary of Dubai Holding, a global company dedicated to knowledge and life-improving industries. A creator of vibrant knowledge industry clusters, TECOM InvestmentsTECOM Investments is currently active in buoyant cutting-edge sectors like ICT, Media, Education, Biotechnology and Energy.

A recognized leader in the global knowledge industry, TECOM InvestmentsTECOM Investments manages entities like Dubai Internet City, Dubai Media City, Dubai Knowledge Village, Dubai International Academic City, eHosting DataFort, International Media Production Zone, Dubai Outsource Zone, Dubai Studio City, DuBiotech and Enpark.

TECOM InvestmentsTECOM Investments' phenomenal growth also encompasses local and international joint venture interests like Empower, a district cooling service provider established as a joint venture with Dubai Electricity and Water Authority, Emirates International Telecommunications Limited, a joint venture with Dubai Investment Group and SmartCity, a joint venture formed with SAMA Dubai to develop and manage knowledge industry townships worldwide.

Emirates International Telecommunications Limited holds stakes in Tunisie Telecom and Maltacom, telecommunication carriers in Tunisia and Malta respectively. SmartCity has already laid the foundations of a global network of knowledge driven clusters through agreements to develop SmartCity Malta and SmartCity Kochi.

TECOM InvestmentsTECOM Investments also has interests in Axiom, the largest mobile distributor in the Middle East, and Interoute, the operator of Europe's most densely connected voice and data network.

About KerossKeross LLC
"KerossKeross is a leading international consulting and technology services company. We provide advice and services that enable our clients to expand their businesses, reduce their costs, and improve their services.

Over the last two years we assisted an international insurance company in migrating their core database application, we enabled a regional securities firm to achieve compliance with technology regulations, and we executed on behalf of a major bank three initial public offerings worth hundreds of millions of dollars.

Our footprint is global: we have presence in Paris, Dubai, Abu Dhabi, and Kolkata, and our clients span Europe, Africa, and the Arabian Peninsula. 70% of our clients award us follow-up contracts."

For more information, please contact:
Angelina Wong
Senior Account Executive
Jiwin Public Relations
Tel: +971 4-369 2834
Cell: +971 50 857 4357
Email: Angelina.wong@jiwin.ae

Salam Kitmitto
Associate Account Manager
Jiwin Public Relations
Tel: +971 4 433 2547
Cell: +971 50 276 9286
Email: Salam.Kitmitto@jiwin.ae

© Press Release 2008

 

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